Cash on Delivery is Disabled Due to COVID 19 Pandemic. Enjoy 10% off with Code Prepaid
Cash on Delivery is Disabled Due to COVID 19 Pandemic. Enjoy 10% off with Code Prepaid

FAQ'S

PRODUCT

 

1. What materials go into a Toyshine Toys?

Our Products are made of high-quality ABS Plastic, Wood and Metal. 

ORDERING 

1. Methods of Ordering?

You can order via our Secure website or write to us at support@toyshine.in

 2. How do I know that my online purchase is secure?

We use SSL certificates and a PCI compliant gateway for our electronic commerce transactions. All transactions are 100% secured by Norton Anti Virus.

 

 

SHIPPING 

1. How long will my shipment take to get to me?

We try to ship all items within 24 hours of placing the order. We have partnered with Amazon Transport Service, FedEx and India Post to ensure timely delivery of all orders. Delivery times will vary, but generally, you should expect to see your package arrive within 3 to 7 business days with our Free Standard Shipping.  

2. What is the price for shipping?

Shipping is free on all orders. 

3. What are the COD Charges?

COD Charges are free on all orders.

 

RETURNS / EXCHANGES

1. What is your return policy?

Our return policy is simple, we offer easy returns/exchanges on all orders.

All products must be returned within 7 days from the delivery date. However, product shall be unused and returned with all tags and packaging. In case of violation, return/exchange will be denied.

2. How do I make a return?

 

Upon receiving your order, if you are not satisfy with colour/quality or you just like to return it, you have 7 calendar days from delivery date to return the items. We will not accept any return made once this period has expired.


Before proceeding a return note that:

The product must be brand new & in an unworn condition. it shall be unused and returned with all brand tags and original packaging

The product must be returned in the same condition as it was sent. 

Please initiate a return by calling our customer care no +0181 5001676 You need to send the product to our warehouse using India Post only.  Rs 100 will be refunded to you for return shipping as a store credit. The return address is:-

 

Sunshine Gifts and Stationers 

C/o Khanna Niwas, 

Basti Peer Daad Road (Leather Complex)

Near MS Farms, Opposite Signature Cloth House

Phone: 0181 5001676

3. How long does it take to process a return/exchange?

Our warehouse processes return in the order they are received. Once the package is delivered, please allow up to 5 additional business days for your return or exchange to be processed. When a return or exchange is processed, you will be notified via email. 

4. How long does it take for credit to appear back on my credit card?

Once the return is processed, it can take some credit card companies up to 5-7 business days to process the credit back to your account.

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